Return & Refund Policy

Applicable for Domestic (India) and International Orders

Order Cancellation Policy

Orders can be cancelled within 24 hours of placing them.
After 24 hours, cancellation requests are subject to approval by Riyaasat and, if approved, will be refunded or a credit note. (Subject to management approval)
Orders cannot be cancelled once the product has entered the production stage.
To request a cancellation, email customercare@riyaasat.in with your Order Number and Reason for Cancellation.
If approved, a refund or credit note will be processed within 7–10 business days.
Credit notes are valid for 12 months from the date of issue.

Return & Exchange Policy (India Only)

Returns are only accepted in case of damage or manufacturing defects.
You must inform us within 24 hours of receiving the item by emailing customercare@riyaasat.in.
Returned items must:
- Be shipped within 72 hours of delivery.
- Be in unused, unwashed, unworn, and undamaged condition.
- Include all original packaging (tags, boxes, hangers, dust bags, etc.).
Ship the product to our designated warehouse and share the courier tracking details via email or WhatsApp.
Return shipping charges are to be borne by the customer.
Return pickup service is available on request for an additional fee.

Exchanges

Exchange requests must be raised within 24 hours of receiving the product.
No additional cost for exchanges unless a different size or design is requested.
Customized or made-to-order items are not eligible for exchange.
- Free alterations can be arranged; however, shipping charges will apply.
Accessories (jewellery, potlis, juttis) and sale items are non-exchangeable.

3. Refund Timelines

Prepaid Orders: Refunded within 7–10 business days after product receipt and approval.
Cash on Delivery Orders: Refunded within 35 days after the product is received at our store.
Non-refundable items/services:
- COD fees
- Shipping fees
- Alteration/stitching/customization charges
- Payment gateway charges

International Orders

We do not offer returns or exchanges on international shipments.
If a product is damaged or defective, we may offer an exchange (subject to approval).
Customers must bear the cost of restocking, import duties, and shipping.
Refunds, if approved, will be issued as a credit note only.
Restocking fees apply for approved international returns:
- USA: $50 + Import Duty
- Europe (except UK): €45 + Import Duty
- UK: £40 + Import Duty

5. Payment & Shipping Information

We accept all major credit/debit cards via Razorpay — no account required.
Need help with payment? We can assist you through phone, chat, or email upon your written confirmation.
For urgent delivery, contact us at customercare@riyaasat.in or call +91 99741 32716.

6. Product Quality & Expectations

All Riyaasat garments are crafted with high attention to detail.
Slight color differences may occur due to professional photography lighting.
Occasionally, production delays may happen due to design approvals or adjustments. These orders are non-cancellable once production starts.

7. Important Notes

Gift certificates, jewellery, potlis, juttis, and items bought on discount or sale are not eligible for return, refund, or exchange — unless there is a clear manufacturing defect.