Skip to content

Free Shipping above 250 USD in USA, UK, CAD & AUS

Cart

Your cart is empty

Return & Refund Policy

Applicable for Domestic (India) and International Orders

Order Cancellation Policy

  • Orders can be cancelled within 24 hours of placing them.
  • After 24 hours, cancellation requests are subject to approval by Riyaasat and, if approved, will be refunded or a credit note. (Subject to management approval)
  • Orders cannot be cancelled once the product has entered the production stage.
  • To request a cancellation, email customercare@riyaasat.in with your Order Number and Reason for Cancellation.
  • If approved, a refund or credit note will be processed within 7–10 business days.
  • Credit notes are valid for 12 months from the date of issue.

Return & Exchange Policy (India Only)

  • Returns are only accepted in case of damage or manufacturing defects.
  • You must inform us within 24 hours of receiving the item by emailing customercare@riyaasat.in.
  • Returned items must:
    • Be shipped within 72 hours of delivery.
    • Be in unused, unwashed, unworn, and undamaged condition.
    • Include all original packaging (tags, boxes, hangers, dust bags, etc.).
  • Ship the product to our designated warehouse and share the courier tracking details via email or WhatsApp.
  • Return shipping charges are to be borne by the customer.
  • Return pickup service is available on request for an additional fee.

Exchanges

  • Exchange requests must be raised within 24 hours of receiving the product.
  • No additional cost for exchanges unless a different size or design is requested.
  • Customized or made-to-order items are not eligible for exchange.
    • Free alterations can be arranged; however, shipping charges will apply.
  • Accessories (jewellery, potlis, juttis) and sale items are non-exchangeable.

3. Refund Timelines

  • Prepaid Orders: Refunded within 7–10 business days after product receipt and approval.
  • Cash on Delivery Orders: Refunded within 35 days after the product is received at our store.
  • Non-refundable items/services:
    • COD fees
    • Shipping fees
    • Alteration/stitching/customization charges
    • Payment gateway charges

International Orders

  • We do not offer returns or exchanges on international shipments.
  • If a product is damaged or defective, we may offer an exchange (subject to approval).
  • Customers must bear the cost of restocking, import duties, and shipping.
  • Refunds, if approved, will be issued as a credit note only.
  • Restocking fees apply for approved international returns:
    • USA: $50 + Import Duty
    • Europe (except UK): €45 + Import Duty
    • UK: £40 + Import Duty

5. Payment & Shipping Information

  • We accept all major credit/debit cards via Razorpay — no account required.
  • Need help with payment? We can assist you through phone, chat, or email upon your written confirmation.
  • For urgent delivery, contact us at customercare@riyaasat.in or call +91 99741 32716.

6. Product Quality & Expectations

  • All Riyaasat garments are crafted with high attention to detail.
  • Slight color differences may occur due to professional photography lighting.
  • Occasionally, production delays may happen due to design approvals or adjustments. These orders are non-cancellable once production starts.

7. Important Notes

Gift certificates, jewellery, potlis, juttis, and items bought on discount or sale are not eligible for return, refund, or exchange — unless there is a clear manufacturing defect.

×
Riyaasat
Too Many Choices?
Book a free video call with our personal shopper and discover styles made just for you.
+91
Book Now
×
Thank you!
Your video call with our personal shopper is confirmed. Keep an eye on your inbox/WhatsApp for further details.
Copy coupon code