Privacy Policy

This Privacy Policy describes how Riyaasat and its affiliates and group entities (collectively referred to as "Riyaasat," "we," "our," or "us") collect, use, share, and process your personal data through https://riyaasat.in, its sub-domains; mobile application and m-site (hereinafter, collectively referred to as "Platform").

While you can browse certain sections of our platform without registering, our services and products require registration and are exclusively offered within India. Your personal data is primarily governed by Indian laws and stored in India, however, some of your personal data may be processed or stored in servers located outside of India to ensure efficient service delivery. To avail the products or services within our platform, you are required to explicitly consent to adhere to the guidelines set forth in this Policy, as well as our Terms of Use and any terms specific to certain services or products we offer and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

Collection And Purpose

We collect your personal data directly from you (e.g., when you visit our Platform); in the course of our relationship with you (e.g., if you purchase our products or utilize services); when you make your personal data public (e.g., if you make a public post about us on social media); when you download, install or use any of our Services. You can browse our Platform without registering, however, once you use Platform or give us your personal data, you may no longer be anonymous to us. We clearly indicate which fields are mandatory for using certain services and which are optional, thereby offering you the choice to decide. We may also receive information about you from third parties (e.g., our delivery partners). We may also create information about you, such as records of your interactions with us or combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities. Riyaasat is not responsible for personal data you volunteer about yourself in the public domains. This Privacy Policy does not cover the practices of third parties who may provide information about you to Riyaasat. Some of the information that we may collect includes, but is not limited to, the following:

Registration and Personalization

We collect basic identifying information like your name, date of birth, device identifiers, and IP address to personalize your experience, and provide the services you request. This includes assisting sellers and business partners in handling and fulfilling orders, enhancing customer experience, resolving disputes, and troubleshooting problems. We also use your data to detect and protect against error, fraud, and other criminal activities.

Communication and Order Delivery

Your address is essential for order delivery. Your telephone number and email ID are used for updates and commercial communications related to your orders and other products and services. We may request permission to access your text messages (SMS), instant messages, contacts, camera, photo gallery, location, and device information for enhancing your experience and providing access to various services. Your access to these services may be affected if permission is not provided.

Transaction Processing

Financial data like bank account details and credit/debit card information are collected to process transactions efficiently.

Eligibility Checks

For certain services, products or events including but not limited to credit and payment products, we require identity verification data such as PAN, GST number, government-issued IDs, credit checks and KYC details which may further be shared with our banking and lending partners.

Loyalty Programs

If you enroll in our loyalty program or a third-party loyalty program offered by us, we collect personal data such as your name, contact number, and other relevant details for the loyalty program.

Marketing and User Experience

To the extent we use your data for marketing, you have the option to opt-out. We also conduct research and surveys to improve our offerings and may ask for additional demographic and profile data, which is entirely voluntary to provide. This includes attributes like your interests, household or lifestyle information, purchasing behaviour, and preferences. We use this data to tailor your experience on our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.

Customer Support and Personal Correspondence

Your interactions with our customer support via chat, calls, or emails are recorded for quality assurance and safety. Personal correspondence such as emails or letters, as well as correspondence from third parties about your activities, may be collected into a file specific to you.

Public Forums and User Interactions

Third-Party Services

Riyaasat does not control, endorse, or assume responsibility for the privacy practices of third parties, and we encourage you to review their privacy policies. We are not responsible for the privacy practices of third-party partners. It's important to review their privacy policies before sharing information with them.