Frequently Asked Questions

You can log on to our website: www.houseofrirasa.com or place orders via Instagram (direct message). In case of any assistance required, please call/whatsapp us on +91 9355560176 . We can also be contacted via email at info@houseofrirasa.com

No, products are available only in colors displayed on the wedsite.

We refer to our standard size chart as displayed on the product page. However, we encourage you to send your measurements after placing an order to have the product made specifically to your size. In case of any questions regarding the size chart, feel free to contact us.

Our products are especially designed for you. We would love to design our products based on your requirements. The custom size option on the website accommodates your measurements.

Payments can be made through Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept bank transfers & UPI. Please contact our team at +91 9355560176 or email us at info@houseofrirasa.com in case you wish to make payments through netbanking.

As per our policy, we do not make any changes to the orders once placed. Further, orders once placed cannot be cancelled/exchanged or refund.

The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

All our products are handcrafted and especially chosen for you. Due to the intricate and exclusive nature of the products available on our Site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

We try to make all our products available to your doorstep. We can have the orders shipped to your doorstep or at your convenience.

If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once your complete order is ready. However, if you wish to receive some products earlier, please email us at info@houseofrirasa.com or call us at +91 9355560176

We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us at +91 9355560176 or email us at info@houseofrirasa.com. We can
provide you with the courier tracking number upon request.